At Rose Pest Solutions, we dedicate ourselves to lead our industry by delivering the most professional, responsive and innovative pest management services possible. To this end:
We will demonstrate a highly professional standard with quality performance and conduct
We will continually improve our technical competence through ongoing training to meet the ever-changing needs of our clients
We will be good stewards of the public trust by keeping environmental impact & human safety as primary considerations in our daily operations
We will respond promptly to our clients' concerns
We will continually evaluate our company's operations, always seeking to improve
We will always treat others with respect by dealing with them courteously, honestly and fairly
When we interact with our clients, vendors, suppliers and employees, we want to keep in mind these four questions:
Is it the truth?
Is it fair to all concerned?
Will it build goodwill and better friendships?
Will it be beneficial to all concerned?
Using this test as our guideline, the following is a statement of our objectives and philosophy. We at Rose Pest Solutions strive to:
Provide the best pest management services to our clients at competitive prices.
Research and develop improved pest management techniques so we can, in turn, serve our clients with the highest quality, most effective and safest methods and materials in pest management.
Treat our clients with respect by dealing with them courteously, honestly and fairly at all times.
Treat our employees as vital and important members of the company by providing them with fair wages and safe working conditions, treating them with equality, respect, & offering internal & external training programs & challenging assignments to provide them with opportunities to develop & advance themselves within the Company.
Act as responsible business citizens in the community through participation in community service activities.
Respect the citizens of our community through maintaining our record as an equal opportunity employer.
Anticipate the needs of our clients and expand the services we provide to fulfill those needs.
Establish client satisfaction as the principal objective in performing our services, recognizing that in doing so we may, at times, need to sacrifice our own self-interest.
React to feedback from our current and potential clients through investigating customer complaints and contract cancellations and assessing the number and type of contracts we sell.
Expand geographically and/or adapt our services to meet new and challenging market demands.