As an Account Manager, you will prospect for new B2B clients with the objective of selling our integrated pest management programs and solutions. You will be calling on commercial clients in a full range of markets including industrial, commercial, and agricultural. You will be rewarded with a total compensation package that includes health insurance, dental insurance, short & long-term disability, insurance, 401k retirement plan, company car, notebook computer, cell phone/PDA, and paid time off. Sales opportunities will include both local and national accounts.
At Rose, the CSRs are the go-to people that work as a team to keep the Service Center organized and operational. The CSR provides excellent client service to internal and external clients and is the link between our clients, management, service and sales employees. They also coordinate Service Center operations with the corporate office.
The principal duties of the CSR are to schedule service requests, log current and new client calls and ensure follow-through by service and sales employees. The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production. They provide administrative support to the sales team and Service Center management. The CSR communicates with clients to coordinate our service response and perform collections on past due accounts. They explain and sell residential services to prospective clients who call in.
This position takes someone who likes working independently in a fast-paced environment, enjoys "being the go-to person", and can stay organized and attentive to detail without direct supervision. A successful team member must have good communication and computer skills; attention to detail, and work cooperatively with clients with a desire to help others.
As a Service Technician, you will be the touchpoint between the organization and our clients; responsible for managing an established route of clients and building and maintaining a great relationship while providing first-class service.
You are more than just a technician taking care of pest infestations. You will use your investigative and deductive reasoning skills to analyze and find the root cause of the problem, suggest corrective actions and implement a resolution. You may need to perform minor equipment or structural repairs as well. You will help our clients maintain a pest-free environment that protects their brand, their clients and by a greater extension, the general public.
No experience is necessary! This entry-level position will give you the opportunity to train and develop into the role of a future Pest Management Route Technician, where you will manage your own route. We provide a fully paid comprehensive training program, including state licensing.
Q: Do I need a college degree to work in professional pest management?
A: While this answer may vary by company, many positions - including service technician - do not require a college degree.
Q: Can I work as a service technician if I don't have any prior experience?
A: Yes. Professional pest management companies provide extensive training, both on the job and in a classroom setting, and pest management professionals in the field will act as mentors.
Q: What kind of salaries should I expect in this industry?
A: Overall, most pest management companies offer very competitive salaries and a whole host of benefits. Entry-level positions, in many cases, are financially competitive to entry-level positions in client service, construction, automotive and teaching industries, just to name a few. However, one of the many advantages of this growing and evolving industry is the room for promotion and personal career growth. Positions range from entry-level to seasoned technicians, and middle- and upper-level management.
Q: I'm still in college and I'm looking for a position that will work around my class schedule. How flexible are the jobs within this industry?
A: Jobs in professional pest management are fairly flexible. Speak with the hiring manager about your needs. Chances are good they'll be able to provide you with a schedule that will work around your classes.
Q: I'm a mom with kids in school. I'm looking to re-enter the job force and I need a career that will let me be home when my kids get off the bus. Is a job in professional pest management right for me?
A: It certainly could be. Because most professional pest management companies are family-owned and operated, managers understand the needs of parents and will do their best to accommodate your needs.
Q: I've always thought of pest management as a man's career. Do many women work in the field?
A: Times are changing and many women are entering the profession in a variety of capacities. Women are in every facet of professional pest management - owners to service technicians. Many are trained entomologists doing research at universities nationwide.
Q: Aren't the chemicals used in professional pest management harmful?
A: Pesticides are regulated and registered by the Environmental Protection Agency, which is required by law to provide special protections for sensitive subpopulations, like children. Just like medicine, they go through years of development and testing before they are approved for use in homes and schools. Pest professionals receive ongoing, intensive training to ensure they are able to identify properly, target and effectively treat pests in the least invasive manner possible.
Q: I've heard the term "IPM" thrown around a lot lately. What is it?
A: IPM, or "Integrated Pest Management" is a common-sense approach to pest management focused on eliminating the source of pest problems rather than simply treating the symptoms with routine pesticide applications. Pest professionals receive special training to implement effective IPM programs.
Q: I'm scared of bugs. Can I still work in professional pest management?
A: Absolutely. Many people are afraid of things they don't understand. You may find that working in this industry and receiving ample training about pests will help you to conquer your fears. There are also many other positions within the industry that don't have direct contact with pests.
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