I would like to thank you for your assistance during our recent AIB Audit on June 21st of this year. PDI received a total of 930 of 1000 possible points for a Superior rating, while the Integrated Pest Management program received a total 195 points of a possible 200! Great job, Rose team! The great score is a result of the thoroughness and dedication Randy R. brings to PDI every week. The AIB auditor was very impressed with the expertise you provided in handling the IPM portion of his audit and your participation and support during the audit added great value to PDIs success. I expect PDI to have continued success in our AIB process with great teammates like Rose Pest Control.
Again, Thank You and Congratulations,
Packaging Direct, Inc.
I want to let you and the owner know how pleased I was to meet Jim H. on 12-1. Jim went the extra mile with me and really explained everything to me. Jim certainly is a great asset to Rose and please let him know I appreciate the extra mile!
I want to take a moment to write a note thanking Rose Pest Solutions for the help and professional service you have provided our complex. We are dedicated to making our residents experience here an enjoyable one. It is situated in a beautiful park like neighborhood with mature trees, walking trails and manicured grounds. We take any concern a resident may have seriously. So, when a resident called about bed bugs, we called Rose right away. You have been taking care of our needs for many years and we had no doubt that you would this time as well. The Rose team responded quickly, verified that it was indeed bed bugs and then set up a program to eliminate them. They did a great job explaining the biology and habits of this pest and discussed the different possibilities as to how the bed bugs may have been introduced into their home. They also explained what the residents needed to do to prepare for the treatment to help make the experience a positive one. Everyone from Rose was very discrete in how they went about their jobs. The bed bugs were eliminated in a timely fashion and we have not had any sightings or calls in well over a year since. I would also like to mention that the regular service person, T.J. does a great job taking care of all our needs. We happily recommend using Rose Pest Solutions to any organization considering them for their services.
Gary and I have had our home in the care of Rose Pest Solutions for the last 4 yrs. We have been very pleased with our service with Rose. Lynn B. has always been prompt, courteous, and very responsive to our needs. We live in a large home with quite a few storage rooms; which is surrounded by a very wooded lot. We are literally "renting from the critters"; so we do have issues with them from time to time. As I said to Lynn today on the phone, we loved Troy, a former tech for us for the last 3 yrs. Troy has moved on, and Mike is the tech who has taken care of us in this last year. We could not be MORE PLEASED with his informative, easy going abilities to deal with "unpleasant situations".
Just wanted to pass along our satisfaction.
Denise & Gary N
I just wanted to take a moment out of my day to compliment you on one of your employees.
Jennifer M. from inspection to extermination was extremely polite and helpful. She even returned calls and made calls to us outside of her normal work hours to ease our minds. To say the least this whole bed bug experience was incredibly stressful for both my wife and I, but, Jennifer was a big contributing factor in making it bearable.
I just wanted to let you know about a great employee you have who is deserving of recognition. We will be telling all our friends who may have any similar problems to contact Jennifer with their needs and have actually already done so with one friend. Enjoy your weekend!
I just want to tell you what an amazing staff you have at your Clinton Township office. I found a insect in my house and called to see if they could identify it. When I walked in the office everyone was exceptionally nice. Materials were printed out for me on what they thought it could be and I was educated on how to prevent the insect. They kept the insect and the next day a tech called me and told me what exactly the insect was, which was a assasian bug, and he talked to me about this particular insect and made me feel so relieved.
I am not a bug person so I really appreciate how the staff made me feel so much better about my situation. Please recognize your staff for me and thank them also.
During the past 12 years, Rose Pest Solutions has given us excellent service. Any time we had a problem, we would get a prompt response. All the employees at the company I have talked to are very professional and do their job well. Your service techs like Robert S. go above and beyond to provide excellent service. In the future if we need a pest company, we will be calling.
GREAT experience with the local Rose team! We had a vole problem in our yard that was out of control. So we called Rose on referral from a friend. Rose came our and assessed the problem, recommended a course of treatment. There was a noticeable improvement in just one week after the first treatment, and they were virtually gone within three weeks. Joe was our technician, and we never got to meet him in person. He came and did the treatments (outside) without disrupting our busy schedules. we communicated via phone, and the summaries he left for us at our home. It was far more effective and far less expensive than we expected. We will definitely recommend Rose in the future. Please pass on our thanks!
Eric & Liz
I would like to thank Rose Pest Solutions for having a Technician that is extremely professional, very courteous, always on time (8:00 am). I could set my watch my him. His name is Michael and he does a very thorough job, he surely is an asset to your company. Happy holidays and may the new year be good to all.
Mrs. Ron O.
Grosse Pointe Farms, MI